Frequently Asked Questions

Helping is run entirely by volunteers. It takes a tremendous amount of effort to keep the information on this website as updated as possible and to keep reaching out to the public and organisations.

We welcome volunteers who could help keep our information up-to-date and let others know of our existence. The more people know about us, the more attention would be received by the various charities and organisations listed on

We are also looking for long-term sponsors to help fund the running of With funds, we believe that can become more effective and responsive to the community’s needs. We must stress that, we do not collect donations on behalf of other charities or organisations.

If you are keen to help us out, contact us at


If you’re new to volunteering, do read Charity Navigator’s Guide to Volunteering. Additionally, some organisations, such as Yayasan Salam, provide some training to new volunteers.

If you would like to search for volunteer opportunities, you can search within for various organisations to find out which type of organisation you would like to help. Once you have found the organisations that you’re keen to volunteer with, please contact them directly to discuss how you can help them, the time or days you are available and what type of volunteering opportunities are available.

Do also check out our partner’s website for any interesting volunteering opportunities here.


How to give a donation… wisely

So you’ve decided to make a contribution to charity. What next? Giving to charities is a social investment. Like all other investments, a little bit of research will ensure a higher value on the returns. If you are willing to do your homework before you give, even small gifts added up over a long period can make a big difference, and you will be assured that your contribution will be well spent.

To help you get started, here some guidelines to making a wise donation:

  • Get more information about the charity / community

You can start by doing basic desktop research about the cause you want to support. Through online forums, blogs or social media sharings, you are able to see how others have supported the organisation you have selected. Having a greater understanding on the organisation you want to support helps you make informed decisions.  Feel free to also drop us an email for guidance and we will do our best to help.

  • Visit the charities

See for yourself the cause you will be contributing to. Meet and spend time with the one’s who’ll be receiving your help. Often you’ll get a more in-depth idea of what they really need, and may develop a long and lasting relationship with some very special people. Make it a weekend family outing, Get your children involved.

  • Where is the money going?

Ask what the funds will be for. A new building? Computers? Conserving the turtle population? What percentage of the donation will go towards the cause? Charities should be accountable for spending of public donations. You have the right to know and it is best to keep track of how your donations are spent.

  • Cash or kind?

Be conscious of the type of donation that you will be giving. Will it be just cash, or should it be food rations, clothes and school uniforms or household items? Should the cash donations be project specific or to cover general expenses? Even giving some committed time will be greatly appreciated by the recipient and may turn out to be highly rewarding for you.

  • Always ask for a receipt

For your records, you are encouraged to ask for a valid receipt, especially if you are giving a large sum.

  • Don’t donate if you’re feeling suspicious

Don’t be swayed by charities asking for the ringgit through guilt and intimidation. Do not give to an unknown charity over the telephone, especially if it pressures you to give immediately. If approached, ask for proper identification and licensing credentials issued by authorities.

  • Keep in Touch

A good way to find out the organisation’s / community’s progress and know that your effort was well spent.

Can I donate to

Yes, we accept donations to support the work that we do. At the same time, we encourage donors to have a look at the organisations on our directory for ideas on how to contribute to the social sector. Always feel free to contact us to find out more.

For non-profit or non-governmental organisations

I want to register my association, how do I do it?

You can start your research at your local Registrar of Societies (ROS) branch.

For example, if your organisation is in Taiping, your ROS branch may be in Ipoh. Find out where your nearest ROS branch before you start compiling your documents.

You will need a society constitution in place, the names of the members of your society committee, as well as meeting minutes and resolutions stating you want to set up a non-profit organisation or society.

These basic templates of a Constitution or meeting minutes can be found at the ROS office or have a look online. See ROS’s link for more information.

With the paperwork complete, bring the documents to the local ROS branch for registration. ROS officers will advise you if you need more documents or give you additional information you may need to register your society. A small fee is required for registration.

Organisations with dependants to care for may need to seek more information from the state or federal Welfare Department or the Jabatan Kebajikan Masyarakat (JKM).

With your ROS registration and/or Welfare Department registration, only then you can apply for tax exemption, which can be done at the Inland Revenue Board office (LHDN) in Cyberjaya, see this link for more information.

My society can benefit from a tax exempt status, how do I apply for one?

Here is the official guide on how to get tax exemption for NGOs. You can download it here.

Applications have to be made at the Tax Policy Department or  Jabatan Dasar Percukaian (Level 14) in Cyberjaya’s Inland Revenue Board or Lembaga Hasil Dalam Negeri office (LHDN).

Is the organisation well managed? Are you satisfied that the community really needs attention? Different organisations have differing views and methods as to how to tackle the same problem. Do these views coincide with your personal views and philosophy