In case of an unlikely event of an erroneous donation, or if the donor wants to cancel a donation, we will respond to the donor within 30 working days of receiving a valid refund request.

The timely refund of the donation will depend upon the type of credit card or banking instrument used during the transaction.

Donors requesting a refund must email us within 24 hours at [email protected] along with payment receipt, and donor details.  A final refund amount will be calculated after deducting all online transaction costs.

Please note that if a tax exempted receipt has already been issued to you, we will not be entertaining any cancellation and refund requests. Thank you.

Every donation goes to Touching Hearts Welfare Society, Kuala Lumpur and Selangor and is exempted from tax under sub-section 44(6) of Income Tax Act 1967. Kindly email [email protected] after your transaction is successfully completed to receive a receipt. The receipt will feature the following fields:
I have read the privacy policy and refund policy statements.