Who are we

An independent, non-religious, non-governmental organisation based in Malaysia, committed to confronting violence against women. WAO opened Malaysia’s first Women’s Refuge, providing shelter, counselling and child support to battered women.

In 1979, the late Tun Tan Siew Sin was awarded the Tun Razak Award for his invaluable contribution to the country. He generously donated his cash award of RM 30,000 to establish a shelter for battered women and their children.

A pro tem committee, headed by Puan Sri E.N. Chong, had its first meeting in November 1981. It took 9 months to lay the groundwork and to form a core group of volunteers. These pioneer volunteers worked as a collective to formulate the operating principles of self help and self empowerment for battered women who turned to WAO for help.

In June 1982, WAO received temporary registration as a society and a single storey house was rented as WAO’s refuge and office premises.

The Malay Mail published the first article about the planned Refuge. On a Saturday morning in September 1982, a call came in: “She has left her husband with her two children, could she stay for a while?” This woman and her two children were WAO’s first residents.

Our vision, mission and philosophy

To create a society that is free of violence against women

The fundamental belief of Women’s Aid Organisation (WAO) is that no one deserves to be battered. We believe that all human beings have the right to self determination and should have control over the conditions that shape their lives.

Our objectives

  1. To provide on request to women and their children suffering from mental, physical and sexual abuse, temporary refuge services that empower and enable them to determine their own future.
  2. To offer emotional and social support to any women who request for it, resident or otherwise, and offer support and after-care.
  3. To undertake and encourage research into any of the factors that contribute to the inequality and subordination of women.
  4. To undertake and advocate with government and non-government organisations the eradication of factors that contribute to the inequality and subordination of women through law, policy and institutional reforms.
  5. To create an awareness and better understanding among individuals, public and relevant agencies on the issues of violence against women and the underlying inequalities.

Our services
The services provided by WAO includes:

*Refuge – WAO provides a home to battered women and their children. The refuge is also a centre for WAO’s activities relating to family, women and domestic violence issues.

*Telephone Counselling – Telephone counselling is available to deal with women’s problems, crisis situations and to provide basic legal information. You can call the following number: +603 7956 3488

*SMS Helpline to help victim survivors of domestic abuse.  SMS Tina if you need a friend to talk to: 018 988 8058

Mon – Sat: 9:00 am – 5:00 pm

*Face-To-Face Counselling
Qualified social workers offer counselling sessions to women who may not necessarily seek shelter but want counselling. Appointments with social workers required.

*Anak Angkat Programme
The Child Sponsorship Programme for the children of WAO’s ex-residents. Monthly donations are made to meet the school expenses of a needy child.

*Child Care Centre
A Centre for the children of WAO’s ex-residents who have decided to live independently. The children are given a home, education at local schools and a support system to meet their physical, mental and emotional needs.

Our needs

Every year WAO is helped by many volunteers. Your help is invaluable. They are always looking for volunteers, but they do need people who are able to make a regular commitment. Please contact them if you are able to help in any of the following areas:

  •  Organise activities for the children.
  •  Organise activities for the women, for example, craft sessions, language classes, cookery lessons, computer skills, or another idea you have which you would like to share.
  •  Teach the children at the Refuge and Child Care Centre
  •  Spending time and listening to the women and children
  •  Provide transport and accompany women who need to make police reports, go the hospital or run errands.
  •  Help out at fundraising and/ or public education events
  •  Help out with administrative work at WAO

You can help by:
– Making a donation
– Making a grant
– Sponsoring a child through the Anak Angkat Programme
– Making a donation in kind
– Becoming a member of WAO
– Volunteering your time
– Telling others about WAO

For cash donations, please make cheques out to “Women’s Aid Organisation” and send to the address below.

Cheques Made Payable to: Women’s Aid Organisation.

Learn More

Women’s Aid Organisation (WAO) or Pertubuhan Pertolongan Wanita

[email protected] ; [email protected]Email
+603 7957 5636Phone Number
+603 7957 0636Phone Number
Established since 1982Year of Establishment
PPM-001-10-08041983Registration Number
P.O. Box 493, Jalan Sultan, 46760 Petaling Jaya, SelangorAddress
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